CLICK FOR #4HELP USER FEEDBACK

​

CLICK TO CLAIM THIS HOTLINE

Hotline Address

Street

125 Virginia Avenue

Cumberland

Maryland

21502

City

State

Zip Code

#4Help Tracking Data

#4Help ID Number

cb7609d1-afd5-4bc3-9f42-5a0eefea0d82

December 5, 2020, 6:33:55 PM

Date Created

December 5, 2020, 6:33:55 PM

Last Update

​

Date Page Claimed by Owner

Local

Coverage Area

For Text Chat & Web Chat Services

Click Phone #to Text Chat

Click URL to Web Chat

Short Code Number

​

Web Chat URL

Word to Send to Short Code 

​

Hotline's Main Category

Aging and Disability

Hotline's Subcategory

Respite Care

Services Provided by Hotline

1) GUARDIANSHIP PROGRAM: Provides services on behalf of individuals, ages 60 or older, who have been certified by two physicians to be incapable of caring for themselves. Guardianship is sought through a court ordered process to ensure the health and welfare of such persons when no other appropriate person is willing or able to do so.

2) LONG TERM CARE OMBUDSMAN PROGRAM: Serves residents of nursing homes and assisted living facilities. Receives, investigates, and seeks to resolve complaints of patients' rights violations.

3) OLDER AMERICANS ACT PROGRAM: Provides a comprehensive, countywide network of activities and services based in four senior centers.

4) MARYLAND ACCESS POINT: See separate listing: Previously know as Senior Info and Assistance, Allegany County.

5) SENIOR CENTERS: Senior nutrition, transportation, and activities for a donation at four sites in the County (see separate listings).

6) ADULT DAY SERVICES: Adult medical daycare center and respite services for disabled adults (sliding fee scale).

7) STATE HEALTH INSURANCE PROGRAM (SHIP): Provides confidential assistance for older adults and adults with disabilities on Medicare about their health insurance options.

8) HOME AND COMMUNITY BASED SERVICES: Includes Community Personal Assistances Services [CPAS], Community First Choice [CFC], and Home and Community Based Options Waiver [HCBOW]. Allows services covered by Medicaid to be offered in home (case management, home-delivered meals, and nursing services).

9) RETIRED SENIOR VOLUNTEER PROGRAM: Links individuals 55 and older with volunteer opportunities throughout Allegany and Garrett Counties.

Brief Description of Service

Offers Guardianship for seniors, Ombudsman, Senior assisted housing, Senior Center services for seniors in Allegany County

General Statistics

Visits to this Page:

Search Results Appearances:

undefined

Call Statistics

Calls Routed from #4Help:

Avg. Rings Until Pickup:

Avg. Time on Hold:

Dropped Calls:

Avg. Return Callers:

Avg. Post Call Rating

Text Chat Statistics

Search Result Appearances:

Amount of Clicks to Chat:

Avg. Length of Chat:

Per Session Stats

Avg. Wait Time for 1st Reply:

Avg. Wait Time Between Replies:

Avg. Amount of Messages from Clients:

Avg. Amount of Replies from Chat Service:

Avg. Chatter Rating:

Web Chat Statistics

Search Result Appearances:

Clicks to Chat:

Avg. Length of Chat:

​

Per Session Stats

Avg. Length of Chat:

Avg. Wait Time 1st Reply:

Avg. Wait Time Between Replies:

Avg. Amount of Messages from Clients:

Avg. Amount of Replies from Web Chat Service:

Avg. Client/Chatter Rating:

Contact Name:

Contact Phone #:

Contact Email:

Contact's Position with Hotline:

​

301-777-5970

​

​

Type of Entity:

Coverage Area:

If Government, Name of Agency:

If Nonprofit, EI #:                       501(c)3 Approved:

​

Local

​

​

​

Mission Statement

​

Additional Services Provided

​

Photos, Videos and Other Media Provided by Hotline, Helpline, Web Chat or Text Chat Service